Dania: Thank you for contacting AT&T Internet Services. How can I assist you?
Me: Hi, I have two questions. First, when i ordered my modem, the man said that I would receive a rebate/gift certificate for $50 to help with the cost of the modem and I was just wondering how I actually get it.
Dania: I appreciate your patience and apologize for the inconvenience this has caused. Before we proceed, please provide me your telephone number on which your Internet services are activated.
Me: XXX-XXX-XXXX
Dania: Thank You! I understand that you want to know about rebate. Correct?
Me: Yes
Dania: You have reached the High Speed Internet Technical Support group. For assistance with your sales question we have help available at 1-800-288-2020 between 8am to 6pm Monday through Friday.
Me: So I should call them?
Dania: Yes. Is there anything else that I may assist you with today?
Me: I have a second question about getting my wireless connection to work.
Dania: Yes sure.
Me: The internet works when I am plugged in with the ethernet but not when I am unplugged.
Dania: May I know which modem are you using?
Me: 2Wire
Dania: For wireless related issues we have a dedicated Technical Voice Support Desk at 1-877-722-3755. Is there anything else that I may assist you with today?
Me: No
Dania: Thank you for using AT&T Yahoo! Chat Support. You will now be disconnected from this session. For quick answers, make the new AT&T Yahoo! Help site your first stop.
Visit http://helpme.att.net where you'll find pages of product information to assist you.
Again, thank you for choosing AT&T Yahoo! Chat Support.
Me: Thanks for nothing.
No comments:
Post a Comment